If these return specifications are not met, we may not be able to properly process your return.Note: A Return ID Number is not required for an in-store purchase or when returning your online order to a SoftMoc retail location. If returning to a SoftMoc retail location, the item must be unworn, in the original shoebox and you must have with you the original invoice included in the shipment and the original credit card used for the purchase.Please write the Return ID Number on the outside of the shipping box (not the actual shoe box).
The item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.Any order may be returned within 75 days from the date of purchase, via mail or to a SoftMoc Retail location for a full refund and within 90 days for exchange or store credit.
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